Terms and Conditions
Important Information
Upon acceptance of our services, kindly provide us with copies of all veterinary documentation. These
documents will be reviewed by our specialist to ensure they are accurate and compliant with the
requirements of the destination country.
Please note that a travel date can only be confirmed once all documents have been verified.
Sky Companion requires a minimum of 27 days’ notice for the preferred departure date. This lead time allows
us to coordinate with airlines and secure the necessary logistics for your pet’s travel.
Once the flight has been booked, full payment of the updated travel quote for the month of departure will
be required.
Sky Companion Terms and Conditions
All accepted quotations are subject to the terms and
conditions outlined below. The following definitions apply
throughout this agreement:
a. “The Agreement” refers to any contractual arrangement
between Sky Companion and the client for the provision of pet
travel services.
b. “Pet Travel Services” refers to any service offered by Sky
Companion related to the arrangement and booking of a pet
transportation.
c. “Client” refers to the pet owner, their appointed guardian, or
Any individual who accepts and signs the quotation.
1. Documentation
Submission of Copies
Upon acceptance of the quotation, veterinary records must be
emailed in PDF format to your assigned Sky Companion
specialist. Delays or failure to provide required documents
may result in the postponement of travel.
Original Documents
All pets must travel with their original veterinary
documentation. It is the client’s sole responsibility to ensure
that all necessary paperwork, including vet books, laboratory
test results and official certificates are provided to Sky
Companion before departure, including in time for any state
veterinary endorsements.
2. Pet Health
The client must ensure that all pets scheduled for travel are in
good health and fit to fly, to the best of their knowledge. Any
pre-existing medical conditions, illnesses, or injuries must be
disclosed in writing before collection. It is also the client’s
duty to maintain up-to-date vaccinations in accordance with
the manufacturer’s guidelines. In the event of illness upon
arrival or delivery, the client must notify Sky Companion in
writing within 48 hours.
Medication
If medication is required during transit or while under Sky
Companion’s care, this must be communicated in writing to
the specialist and confirmed in advance. A letter from a
registered veterinarian on official letterhead must include the
medication name, type, dosage, and administration schedule.
Use of Tranquillisers
Tranquillisers are strictly prohibited for both domestic and
international travel. Such substances can adversely affect a
pet’s heart rate, blood pressure, stress levels, and muscle
control. Natural alternatives may be provided if necessary.
Airlines reserve the right to refuse check-in for pets suspected
to be under sedation. Sky Companion will not be liable for any
delays, denied boarding, or consequences arising from this.
Tranquillizers will not be administered by Sky Companion
under any circumstances, even if recommended or prescribed
by a veterinarian.
3. Pet Travel
Travel Items
For safety reasons, collars and leashes must not be worn
during transit. These items can be securely attached to the
pet’s crate. Sky Companion assumes no liability for any lost or
missing items during transit.
Crate Requirements
It is the client’s responsibility to confirm the correct
measurements and crate size for their pet(s). Any necessary
upgrades in crate size will be at the client’s expense.
Travel Dates and Airline Operations
Travel dates will only be confirmed once the deposit has been
received and all documentation verified.
Sky Companion and its agents are not responsible for delays,
cancellations, or document losses caused by third-party airline
services. Any flight interruptions, schedule changes, cargo
restrictions, or embargoes are beyond our control.
Costs arising from such disruptions are the responsibility of
the client. Should a flight be cancelled or suspended, Sky
Companion will cover the cost of one night’s accommodation
at one of our preferred kennel partners.
4. Payments
Final invoices, including travel and kennel services, must be
paid in full upon receipt. All services must be settled prior to
the pet’s departure.
Any additional services requested by the client after the
issuance of the initial quote will be invoiced separately and
must be paid upon receipt.
Full payment must be made at least 10 days prior to the
scheduled departure. Failure to meet this deadline may result
in cancellation or additional charges.
In the event of cancellation by the client, written confirmation
must be provided to your Sky Companion specialist.
Cancellations made fewer than seven days before departure
will incur a charge of 10% on refundable costs.
Any applicable refunds will be processed within 10 business
days following the original departure date.