Terms and Conditions
Important Information
Upon acceptance of our services, kindly provide us with copies of all veterinary documentation. These documents will be reviewed by our specialist to ensure they are accurate and compliant with the requirements of the destination country.
Please note that a travel date can only be confirmed once all documents have been verified.
Sky Companion requires a minimum of 27 days’ notice for the preferred departure date. This lead time allows us to coordinate with airlines and secure the necessary logistics for your pet’s travel.
Once the flight has been booked, full payment of the updated travel quote for the month of departure will be required.
Sky Companion Terms and Conditions
All accepted quotations are subject to the terms and conditions outlined below. The following definitions apply throughout this agreement:
- a. “The Agreement” refers to any contractual arrangement between Sky Companion and the client for the provision of pet travel services.
- b. “Pet Travel Services” refers to any service offered by Sky Companion related to the arrangement and booking of a pet transportation.
- c. “Client” refers to the pet owner, their appointed guardian, or any individual who accepts and signs the quotation.
1. Documentation
Submission of Copies
Upon acceptance of the quotation, veterinary records must be emailed in PDF format to your assigned Sky Companion specialist. Delays or failure to provide required documents may result in the postponement of travel.
Original Documents
All pets must travel with their original veterinary documentation. It is the client’s sole responsibility to ensure that all necessary paperwork, including vet books, laboratory test results and official certificates, is provided to Sky Companion before departure, including in time for any state veterinary endorsements.
2. Pet Health
The client must ensure that all pets scheduled for travel are in good health and fit to fly, to the best of their knowledge. Any pre-existing medical conditions, illnesses, or injuries must be disclosed in writing before collection. It is also the client’s duty to maintain up-to-date vaccinations in accordance with the manufacturer’s guidelines. In the event of illness upon arrival or delivery, the client must notify Sky Companion in writing within 48 hours.
Medication
If medication is required during transit or while under Sky Companion’s care, this must be communicated in writing to the specialist and confirmed in advance. A letter from a registered veterinarian on official letterhead must include the medication name, type, dosage, and administration schedule.
Use of Tranquillisers
Tranquillisers are strictly prohibited for both domestic and international travel. Such substances can adversely affect a pet’s heart rate, blood pressure, stress levels, and muscle control. Natural alternatives may be provided if necessary.
Airlines reserve the right to refuse check-in for pets suspected to be under sedation. Sky Companion will not be liable for any delays, denied boarding, or consequences arising from this. Tranquillisers will not be administered by Sky Companion under any circumstances, even if recommended or prescribed by a veterinarian.
3. Pet Travel
Travel Items
For safety reasons, collars and leashes must not be worn during transit. These items can be securely attached to the pet’s crate. Sky Companion assumes no liability for any lost or missing items during transit.
Crate Requirements
It is the client’s responsibility to confirm the correct measurements and crate size for their pet(s). Any necessary upgrades in crate size will be at the client’s expense.
Travel Dates and Airline Operations
Travel dates will only be confirmed once the deposit has been received and all documentation verified.
Sky Companion and its agents are not responsible for delays, cancellations, or document losses caused by third-party airline services. Any flight interruptions, schedule changes, cargo restrictions, or embargoes are beyond our control.
Costs arising from such disruptions are the responsibility of the client. Should a flight be cancelled or suspended, Sky Companion will cover the cost of one night’s accommodation at one of our preferred kennel partners.
4. Payments
Final invoices, including travel and kennel services, must be paid in full upon receipt. All services must be settled prior to the pet’s departure.
Any additional services requested by the client after the issuance of the initial quote will be invoiced separately and must be paid upon receipt.
Full payment must be made at least 10 days prior to the scheduled departure. Failure to meet this deadline may result in cancellation or additional charges.
In the event of cancellation by the client, written confirmation must be provided to your Sky Companion specialist. Cancellations made fewer than seven days before departure will incur a charge of 10% on refundable costs.
Any applicable refunds will be processed within 10 business days following the original departure date.